Shipping / Pick Up Matters

1. Notes on delivery service / Pick up order

Delivery service

You can enjoy free delivery service with a purchase amount of HK$600 or above (after the promotion code is counted). If the purchase amount is less than HK$600, a delivery fee of HK$50 will be charged.

 

Pick up order

There are no purchase requirement and additional charges.

 

2. Scope of delivery
Hong Kong area only (excluding non-service areas, such as Lantau Island, Cheung Chau etc.).

 

3. After placing an order, when can I receive the goods at the earliest?

Delivery service

After receiving the payment, we will process the packaging and delivery as soon as possible. The shipping staff will call you within 3-5 working days to arrange delivery. Special products such as discounted packages will be delivered within 10 working days.
(Please note that the final delivery time will be arranged by shipping colleagues)

When receiving the goods, please sign on the receipt for confirmation. Please carefully open each box and count the number of packages/pieces. If you have any questions, please contact us as soon as possible for follow-up. For the convenience of transportation, the goods have the opportunity to be repacked and sealed with the original sealing tape.

 

Pick up order

You can pick up the goods after 48 hours of order placing, and you will receive an email notification when the goods is ready to be picked up. When picking up the goods, please provide the order confirmation email and bring your own shopping bag. Please pick up the goods at the store within 3 days after receiving the ready-for-pick-up notice. Our staff will hand over the goods to you on the spot, and you will have to sign for the goods  receipt.