Q1. Do I need to register as a member before I can shop?

A1. No,  but members can check the order history and status in their account page, members can enjoy EXCLUSIVE benefits, include $50 welcome discount, 2X store credit, birthday discount and member day discount.

After becoming a member, you don't need to re-enter the relevant information after the first purchase, and the checkout is faster and easier. Members will also receive the latest product information, new product launches and promotions.

The way to become a member is very simple, you only need to click "My Account" (computer version) or portrait icon (mobile version) in the upper right corner of the webpage, then click to register a member, and enter the relevant personal information to become a member.




Q2. Already registered, how to start shopping?

A2. Just add your favorite product to the shopping cart, and after you have purchased the desired product, you can choose the order to check out. Enter the relevant information, select the payment method, and after completing the payment, you can sit at home and wait for the delivery of your beloved products.

After completing the purchase, the system will automatically issue an order receipt, please check again that the order information is correct, if you have any questions, please contact us immediately. (Please fill in the correct phone number and detailed delivery address so that we can arrange delivery)



Q3. The delivery address is not entered when registering the account, how can I set it?

A3. For all newly registered accounts, you can enter the delivery information, such as recipient, address, etc., when the order is checked out. After completing the first purchase, the system will automatically record your delivery information, and you can directly select the pickup address for the next purchase without having to re-enter it, making it easy to shop. (Please fill in the correct phone number and detailed delivery address so that we can arrange delivery)

In addition, members can also choose

【PC version】 My Account > My Address

【Mobile version】 Portrait icon > My order > My address

Directly modify/add relevant information, such as adding an additional contact number to arrange delivery, adding another delivery address to send gifts to friends, etc.




Q4. How can I pay?

A4. Aiababy online store provides seven payment methods: Google Pay, Apple Pay, Credit Card Payment, FPS, Alipay, WeChat Pay and Bank Transfer

  • Google Pay

If your Google account has the function of binding an e-wallet, you can use Google Pay to quickly check out during checkout

  • Apple Pay

If you use Apple products, browse Aiababy through Safari browser and checkout, you can perform express checkout through Apple Pay during checkout

  • Credit Card If you choose to pay by credit card, you can select credit card payment in the payment column (Currently only accepting Visa, MasterCard and American Express credit cards)
  • FPS , Alipay,  WeChat Pay


If you choose to pay by the above methods, you can select QFPay Secure Checkout in the payment column, then click "Complete Order", select FPS, Alipay or WeChat Pay, and pay on your mobile phone. If you use a computer to place an order, you need to scan the QR Code with your mobile phone for payment.

  • Bank Transfer

If you choose bank transfer, you can select bank transfer in the payment column, and then follow the instructions to arrange bank transfer. After the transfer is completed, please send the receipt by email (bbclub@Aiababy.com) / fax: (852) 2815-2912 to our company.

We will start processing the order after receiving the payment, and will send an email to you for confirmation.


Q5. What can I do if I forget the login password?

A5. If you forget your login password, you can click 'Forgot your password?' on the login page. Enter your registered email address, and the system will send you an email to reset your password. (If you can't receive the email to reset your password, you can try to check the spam mailbox) After receiving the email to reset your password, please follow the instructions on the email, select the specified link, and reset a new password within 30 minutes. After that, you can log in to your account.


Q6. How can I get the latest promotion information?

A6. All the latest offers/promotions will be announced on the following Facebook page Don't want to miss it? Please 'Like' on the following Facebook page, we will launch different promotions and activities regularly, so stay tuned.