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FAQ

1. Is it necessary to register a member account?

Non-members can also shop at Aiababy Online Store.

Only members can enjoy exclusive offers/discounts, and members can have faster checkout - to save lots of time during every purchase.

It's very easy to become our members, just click 'Sign Up' , and you can decide to sign up by your facebook account OR filling in some information to create a new account.

2. How can I enjoy the free delivery service?

You can enjoy the free delivery service for order over $600, otherwise $50 will be charged as delivery cost.

Delivery service is available for Hong Kong only. (except out of service area, eg Lantau Island, etc.)

3. What kind of payment methods can I choose?

Aiababy Online Store accepts Credit Card payment (via Stripe) / Paypal payment OR FPS.

Credit Card payment (via Stripe) - settle payment instantly by filling credit card details

Paypal - you can use your Paypal account to settle the payment OR pay by different credit cards through Paypal. (Currently Paypal accepts Union Pay cards for accounts from China only.)

Once you have settled the payment through Paypal, we can receive the payment receipt and proceed your order at the same time.

If you choose to pay by FPS, you have to place an order, and arrange payment as per instruction.

 

Once we have received the payment, we will start to proceed your order and send you an confirmation email.
(Please note any outstanding payment will not be handled)

 

4. When can I receive the products?

Once we have received the payment, we will proceed your order as soon as possible. Our logistic team will call you for arranging the delivery within 3-5 working days. Any special product like bundle offer takes 1-2 weeks for arranging delivery.
(Please note the actual delivery time will be decided by the logistic team)

Please sign to confirm when you receive the goods. After that, please open every box and count the goods as per bag/pcs, if you have any question, please contact us as soon as possible.

(We may repack the goods for delivery issue)

5. How can I start shopping my favorite products?

You can add your favorite products to the shopping cart and select 'Checkout' once it is ready.

You just have to fill in some information, decide the payment method, and settle the payment, then you can wait at home to receive your favorite products.

Once you have placed an order, our system will send you a confirmation email automatically. Please double check and let us know if there is any problem.

(Please make sure correct contact number & full delivery address are provided in order to facilitate our delivery)

6. Is there any way to input my delivery details?

Once you have registered a new account, you can fill in your delivery details, eg Receipt name, address, etc. during Checkout. You can also select 'Save this delivery address for future checkouts' to save your time in next purchase.

(Please make sure correct contact number & full delivery address are provided in order to facilitate our delivery)

There is another way to update your details. Members can select ' Menu' > 'Profile', to amend / add any information, eg add another contact number in order to facilitate our delivery, add another delivery details if you want to give a surprise to your friend, etc.

(Please double check when you are going to amend your email address, once you select 'Save Changes', the system will be updated immediately.

That means you have to use an updated email address to login)

7. What can I do if I forgot my password?

If you forgot your password, you can reset a new one.

Choose 'Forgot your password?' at Sign In page, fill in your email address, and our system will send you reset password instructions by email.

(Please try to check the junk mail folder if you cannot receive that email)

Please follow the reset password instructions, and reset your password through the link in 30 minutes. After that, you can login by your new password.

8. How can I keep updated on every promotion / activity?

All of our promotions/activities will be announced through below facebook pages.

Don't want to miss it? Please 'LIKE' our facebook pages now. We will have different promotions/activities regularly. Stay Tuned.