Terms & Conditions


General Terms and Conditions

1.    Services

1.1 We are Aiababy Online Store (collectively "we", the "Company" or "Aiababy") .This Web Site (www.aiababy.com) is owned and maintained by SOON DOONG YI (HK) CO. LTD. Our site facilitates a convenient way to shop online and to enjoy watching entertainment content round-the-clock over the Internet, including by using our applications or software (“services”).

1.2 By using our site you agree to be bound by the following terms and conditions. Please read them carefully. 


2.   Registration  

2.1 You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.

2.2 You represent to us and to all suppliers of the merchandise through our site that all purchases made by you through our site will be within the scope of your authority to conclude contracts.

2.3 In consideration of your use of our services, you agree to:

2.3.1 provide true, accurate, current and complete information about yourself when filling out our registration form; and

2.3.2 maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration. 


3.    Order 

3.1 When you place an order you are making an offer to buy from the supplier the merchandise you have specified at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.

3.2 We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:

3.2.1 details of what you have ordered;

3.2.2 details of the price charged;

3.3 Our acceptance of your order will only cover the merchandise mentioned in it and may not cover all the merchandise you ordered. If this is the case, then the order you made for the remaining merchandise will only be accepted when we send a further acceptance of that part of your order.

3.4 The availability of the merchandise is as shown online and will be updated regularly.

3.5 All discount items, free gifts and redemption items are subject to stock availability. No substitution and no prior notice will be made if stock is not available.

3.6 We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

3.6.1 no sufficient stock to deliver the merchandise you have ordered;

3.6.2 no delivery can be arranged for your area; or

3.6.3 one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error

3.7 If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.


4.    Price and Payment

4.1 We will use all reasonable commercial endeavors to display accurate and up to date prices on our site. However, we cannot state the definite price until we send you our acceptance of your order.

4.2 If the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either:

4.2.1 cancel your order, or

4.2.2 contact you to ask you whether you wish to pay the higher price or cancel your order.

4.3 If the order is cancelled by us, if you have already made any payment, we will make a refund on any sum deducted by us from your credit card. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.

4.4 We only accept credit card payments (Visa & MasterCard & American Express), Bank Transfer, Google Pay and Apple Pay. When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order and you represent to us that you shall be authorised to make such payment. Title in the merchandise does not pass to you until payment has been received.

4.5 We use third party payment services to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses in whole or in part be borne by us. 


5. Delivery

5.1 Each order is limited to a single pick-up point.

5.2 Free shipping when purchase over HK$600 (Net); purchase below HK$600 (Net), additional fee of HK$50 will be incurred. We reserve our rights to change the purchase amount for free deliveries at any time. Delivery service is limited to Hong Kong , overseas delivery is currently not available. Our delivery service does not cover some remote areas and locations that are not directly accessible by courier trucks.

5.3 Normally, the expected delivery time is 3-5 working days after the order is placed. For some special offer, such as Soondoongi discounted package and Happy Friday discounted products, the expected delivery time is within 2 weeks. Our courier will also contact you on the day of delivery to confirm the delivery time.

5.4 Please sign on the receipt when you acknowledge receipt of the merchandise.. Also, you must check if there are any missing items. If there are any problems, please contact us immediately.

5.5 If our staff cannot vertify the identity of recipient, we bear no responsibility for that.

5.6 There will be no deliveries when typhoon warning signal or red or black rainstorm warning is in force or under any weather conditions, we think that will cause dangers on deliveries, we will delay the delivery and contact you for the change of delivery.

5.7. We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through a third party provider. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons. 

6. Returns or Exchanges

6.1 No return or exchange of merchandise will be accepted for sold products.

6.2 Merchandise may be returned or exchanged within one (1) day of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

6.2.1 You can provide valid proof on the detail of the merchandise you required exchange;

6.2.2 You can show or upload valid document/proof to show the faulty merchandise are bought from us;

6.2.3 Visuals of the faulty product and parcel box are provided as soon as possible through electronic form under Contact Us at this site as a proof;

6.2.4 The merchandise that require exchange are not used and are kept at original state.

6.2.5 The merchandise is unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise, including certificates, labels, tags, consumables, bags, and boxes;

6.3  You agree and accept that merchandise is acceptable for exchange subject to stocks availability

6.4 Once you meet the above requirements and confirmed by us, we will arrange the exchange 


7. Disclaimer

7.1 The company and its employees, contractors and any third party provider (collectively "Aiababy") make no representation or warranty in relation to:

7.1.1 The completeness, quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, www.aiababy.com or the information (the “Information”) stored on or receivable through this or any other www.aiababy.com server;

7.1.2 Any goods or services accessed, offered or obtained through www.aiababy.com or pursuant to the information;

7.1.3 The access to www.aiababy.com or the Information will be uninterrupted or does not contain any viruses, or contaminating or destructive properties.

7.1.4 You shall not rely on the Information. Aiababy shall not be liable for any damages, loss, costs or expenses arises, directly or indirectly, from your reliance or use (whether authorized or not) of the Information or this website.


8. Uncontrollable Force

8.1 If due to any uncontrollable reasons (including fire hazard, injury or death, accident, natural hazard, any law enforced by HKSAR government or departments, order, announcement, rule, regulation or restriction, strike, labour dispute, labour or skilled worker shortage, product or supply shortage, transportation delay or any other reason beyond Nestlé’s control (no matter the same with the aforementioned)), that made us cannot fulfill the responsibilities stated at this site, we will not be responsible for these areas. 


9. Warranties

9.1 Your statement, warranty and commitment, you will not:

9.1.1 Use our website for any fraudulent or illegal use;

9.1.2 Use our website to defame, insult, harass, track, threaten or violate the rights of others (including but not limited to the privacy or publicity rights of others);

9.1.3 Hinder or interfere with the operation of our website or the servers or networks used on our website; or violate any rules, procedures, policies or regulations relating to the network;

9.1.4 Transmit or distribute any viruses, worms, Trojan horses or other computer code that is harmful or intrusive or that may or may be intended to damage any hardware,software or device operation or monitor any hardware, software or equipment used on our website;

9.1.5 Reproduce,reproduce, sell, resell or exploit any part of our website, or its use or connection, for any commercial purpose;

9.1.6 Amend,adapt, translate, reverse engineer, decompile or disassemble any part of our website (including making applications or software);

9.1.7 Constructor reproduce any part of the Website without our prior written consent;

9.1.8.Establish a database in an organized manner to download and store content, user content or any website content; and

9.1.9 Any copyright, design and intellectual property rights infringing the goods. 


10. Intellectual Property

10.1 All intellectual property rights in the content, user content, design, text, graphics and other materials on our site, and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any unauthorized use without our prior written permission is strictly prohibited.

10.2 All trademarks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights. 


11. Indemnity 

11.1 You agree to indemnify us and all of our directors, employees and contractors, and hold us all harmless from any claim, loss, damage, cost, expense (including legal expenses) or other liability which may be incurred by us arising out of any breach of the covenants, warranties, representations and agreements herein. 


12. Link to the website

12.1 Certain links (including hyperlinks) on our website will lead you away from our website. The link is provided solely for your convenience, and the inclusion of any link does not imply our endorsement or endorsement of the linked site, its operator or its content. We are not responsible for the content of any website other than our website.


13. Termination

13.1 We may terminate your access to our site or registration immediately if you are in breach of any of these terms and conditions.

13.2 Any rights that have accrued to either party at the date of termination will remain enforceable after termination. 


14. General

14.1 We may revise these terms and conditions at any time without prior notice. If any dispute arises, the company’ s determination shall be final.

14.2 We take privacy issues seriously. Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.

14.3 We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.

14.4 You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.

14.5 These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.

14.6 These terms and conditions are governed by the laws in force in HongKong. You agree to submit to the exclusive jurisdiction of Hong Kong courts. If any part of this agreement is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.

14.7 You agree to defend, indemnify, and hold harmless us, our officers, directors, employees, and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of our site or the content or your breach of this agreement.


Last updated: March 2021